DCL - CIDM Trends Survey 2020
CIDM and DCL recently surveyed information architects, writers, training developers, and others asking how they address the challenges of meeting customer information needs. Here are the results for 2020 of the Trends Survey, a study we have been conducting since 2012. We trace the changes in how we think about developing and delivering content. Learn how others in the information-development community are planning to respond to new customer demands for innovative approaches to content development and delivery.