Question 1

My ebook conversion has been completed. How do I get my ebook?

Accepted Answer

Download the MOBI and EPUB files to your computer. Older versions of the ebook should be deleted or at least relocate them to a different folder so you do not inadvertently load the old file to the ereaders/previewers.

Question 2

How do I read my ebook?

Accepted Answer

EBooks are designed to be read on an actual ereader device. These devices provide the optimum ereading experience, using their built-in hardware and software features to render the text and images in your book. However, you can also use “ebook previewer” software on your computer, but keep in mind that this is generally second best; the previewers can only provide a subset of the hardware features that an actual ereader device can provide.

Question 3

Can I read an ebook on my computer, or do I need a dedicated reading device?

Accepted Answer

Yes, you can read an ebook using “previewer” software on your computer, but keep in mind this is generally second best; the previewers can only provide a subset of the hardware features that an actual ereader device can provide. Kindle Previewer is available from the following link: amazon.com/gp/feature.html/?docId=1000765261 and Kindle for PC from the following link: amazon.com/Amazon-Digital-Services-LLC-Download/dp/B00UB76290.  The most common program people use when looking at EPUB files on a computer is Adobe Digital Editions (ADE). You can install the ADE software on your computer by the downloading the app from the following link: http://www.adobe.com/products/digital-editions/download.html  Readium plugin for Chrome is another previewer available from the following link: chrome.google.com/webstore/detail/readium/fepbnnnkkadjhjahcafoaglimekefifl?hl=en-US&utm_source=chrome-ntp-launcher.  Please note that you must have the Chrome browser installed in order to use Readium.

Question 4

What are the advantages of reflowable versus fixed-layout conversion?

Accepted Answer

The beauty of a reflowable ebook is that the “page” changes based on the size of the screen and the user chosen font size. Reflowable MOBI format can be viewed in all Kindle devices and other devices such as iPad with the Kindle app installed. The reflowable EPUB format can be viewed in iOS devices, Sony, Nook, and other ereaders that use EPUB format.  The fixed layout format is proprietary for each device. The fixed layout ebook format basically mimics the look of the source file, this is ideal for children's books and other heavily designed books such as coffee-table books or cookbooks. The MOBI fixed layout format is optimized only for Kindle Fire, Kindle Fire HD and Kindle Paperwhite. The EPUB fixed-layout format for iPad can only be viewed in iOS devices.  Although a fixed-layout ebook mimics how content is laid-out in the source, the downside is that it can only  be viewed in a limited set of ereader devices, comes with much bigger file sizes and is more expensive to convert as opposed to its reflowable counterpart.

Question 5

Can my ebook look exactly like the print version?

Accepted Answer

The fixed layout ebook format basically mimics the look of the source file, this is ideal for children's books and other heavily designed books such as a coffee-table book or cookbook. However, unlike reflowable ebooks, where the same ebook files can be used across a variety of platforms, a fixed layout conversion is limited to the device family for which it was created. The MOBI fixed layout format is optimized only for Kindle Fire, Kindle Fire HD and Kindle Paperwhite. The EPUB fixed-layout format for iPad can only be viewed on iOS devices.

Question 6

How do I open the .EPUB file on my computer?

Accepted Answer

The most common program people use when looking at EPUB files on a computer is Adobe Digital Editions (ADE). You can install the ADE software on your computer by the downloading the app from the following link: adobe.com/products/digital-editions/download.html.  Open the ADE app, click File, Add to Library, locate the EPUB from your computer, click the EPUB file and click the open button.  Readium plugin for Chrome is another previewer available from the following link: chrome.google.com/webstore/detail/readium/fepbnnnkkadjhjahcafoaglimekefifl?hl=en-US&utm_source=chrome-ntp-launcher.  Please note that you must have the Chrome browser installed in order to use Readium.  Open your Chrome browser, locate  Click plus symbol (+) in the upper right corner, click choose file button, locate the EPUB you want to open from your computer, click open button.

Question 7

How do I open the .MOBI file on my computer?

Accepted Answer

You can review the MOBI file on your computer, using the Kindle Previewer available from the following link: amazon.com/gp/feature.html/?docId=1000765261 and Kindle for PC from the following link: amazon.com/Amazon-Digital-Services-LLC-Download/dp/B00UB76290  Open the Kindle Previewer Click Open Book, locate the MOBI file from your computer, click Open button. Or, you can drag and drop the MOBI file at the center of Kindle Previewer. If you have the Kindle for PC app installed in your computer, double click the MOBI from your computer and your ebook will open.

Question 8

How do I report an issue or request for edits?

Accepted Answer

To facilitate the correction, please do not use ebook locations or “page” numbers on the previewers/devices to report the issue, since devices and previewers locations vary.  Instead, use the page number of the original source file (e.g., docx and PDF page numbers), provide a search key (a phrase/sentence), and then describe the edits to be made (e.g., docx/pdf page #, delete text “text A”, replace  “text B” with “text C”, relocate the text/image from point A to point B).

eBook FAQs

How long does it take to convert my content into an ebook?

My ebook conversion has been completed. How do I get my ebook?

How do I read my ebook?

Can I read an ebook on my computer, or do I need a dedicated reading device?

How do I load the ebook onto my ebook reading device?

How do I open the ".EPUB" file on my computer?

How do I open the ".MOBI" file on my computer?

What’s the best way to review the ebook files?

Why does my ebook look so different from the print version?

Can my ebook look exactly like the print version?

Why does my ebook have so little text on each screen page?

Why does my ebook have so much text on each screen page?

My ebook was changed and I was sent a new version. Why does it not show the changes?

Why don’t full-page images in the source document appear as full-screen images in the ebook?

Why wasn’t the background image in the source captured? Why was only the text captured?

Why isn’t the caption of the photo/figure/table always on the same page/screen as it appears in the source?

Is there a workaround to keep the image and its caption together at all times?

Why don’t the sidebars/text wrapped around the images appear as such in the ebook version?

Why were the equations captured as images?

Why isn’t the text inside the equation uniformly sized?

What are the advantages of reflowable versus fixed-layout conversion?

Can I print my ebook?

Why does my ebook have a different amount of pages from my print book?

How do I report an issue or request edits?